Cryo App │ Product Designer & Developer │ Dec 2024 - Present
Track is Narvar’s main product in terms of users and revenues. The product allows retailers to extend their e-commerce experience beyond customer purchases. So their customers can track their package, start a return, and learn more about the brand in a seamless and personalized experience.
I had the opportunity to work with design-oriented companies, such as Louis Vuitton and REI, to make their tracking page as consistent as possible with their style guide. I also worked on marketing banners for their mobile and desktop experience to speed up the sales process. Often time, retailers would love it so much they would go live with it.
One of my main tasks, besides designing tracking experiences for new customers, was to define a templating system so that engineers could easily scale the product from dozens to hundreds of implementations without any custom code, or breaking changes. I approached the solution by focusing on retailers’ goals and how it could be converted into reusable components. So that we could build thoughtful elements that could be adaptable for any retailer on any device. We then selected 3 templates out of all the components combinations based on their performance and retailer’s preferences.
